Returns & Refunds Policy

At GARDENA, we want you to be completely satisfied with your home and garden tools; if your purchase isn't quite right, you can return items in their original condition within 30 days of delivery. Please ensure all products are unused and include their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all manuals and accessories are included to prevent damage during transit.

3

Ship the Package

Print your prepaid shipping label, attach it to the outside of your box, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing